FAQs:
Where are your stores?
Each store has its own page containing relevant contact information, a map, parking info and a brief introduction to the team. To find your nearest store click here
I’ve never bought a system or TV before, and I have no idea where to start. How can I be sure that I’m getting the right equipment?
Our sales teams are happy to assist people with varying degrees of experience of hi-fi, home cinema or flat screen TVs. We’ll talk in layman’s terms, and where possible, invite you to judge equipment in stores for yourself. If you want a more technical or in-depth explanation, we’re happy to do that, too!
For ultimate peace of mind, we can offer you a quotation and installation service – we’ll even walk you through the features of your new bit of kit.
How can I listen to my choice of products?
Most stores have demonstration facilities. We’ll try to accommodate drop-in requests, but it may be necessary to book an appointment due to prior commitments. For details or your nearest store click here
Why don’t I see some of the brands in your stores stocked elsewhere?
Many of the brands that manufacture hi-fi, home cinema or flat screen TVs don’t manufacture anything else and so may not have been brought to your attention. A quick scan at any specialist audio-visual magazine will confirm that we stock premium products made by acknowledged specialists. In some instances, we are the sole British distributors for the brands we carry. This allows us to deal directly with manufacturers, ensuring we offer you even bigger savings.
Do We Sell Seconds?
We quite frequently hear of our competitors (who are naturally frustrated at our prices) telling customers that the only reason we are so cheap is that all our goods are either seconds, returns, stolen, counterfeit, second-hand etc… This is, of course, utter nonsense and simply sour grapes on their part! If it were true it would be both illegal and hardly good customer relations – something we assure you we take very seriously. All our stock is brand new in sealed cartons unless clearly stated otherwise.
Definitions are: Last Few To Clear = Stocks limited/not available in all stores. Some may be ex-display or ex-repair at this price (ex-display stock and ex-repair goods carry a 12 month warranty). GRADED/Factory Repack = mail order returns or ex-service products, thoroughly tested and re-sold with a 12 month guarantee (unless otherwise stated). All prices include VAT.
(Some prices may differ in our stores in Eire due to distribution costs and currency fluctuations.)
How do I get my goods from my local store to my home?
Some stores have parking spaces adjacent which you are more than welcome to use while you are shopping with us. If these spaces are full, or your local shop doesn’t have an on-site car park, we’ll happily pay your parking fee for the duration of your visit – simply provide us with a receipt. If you are travelling by foot or public transport, we’ll call you a cab, or arrange delivery for you – just ask!
What happens if a product goes wrong?
Simply return your purchase to your nearest branch or, if bought on the web, contact the aftersales department at webaftersales@richersounds.com for collection (collection and redelivery charges may apply). If the item is less than a month old we’ll give you a full refund or exchange it (whichever you prefer). Plasma/LCD over 30” customers – please contact our Plasma Helpline on 0333 900 0094 to arrange repair. If your item is older than this (but less than a year) we’ll repair it for you completely free of charge. *
If you have bought a Supercare 5 year guarantee then please let us know at the time you contact us.
*Excludes styli, abuse, excessive wear ‘n’ tear e.g. commercial use, screen burn caused by channel logos or other static images, dead pixels of an amount not covered by the manufacturer’s specifications (statutory rights not affected).
What happens if I need help or advice after I’ve purchased something?
Your first port of call should be to speak to the sales team at your local store – they can easily familiarise themselves with your buying history and have extensive product knowledge. If you cannot visit or get through on the phone (and we appreciate our shops get very busy at times), please contact our Call Centre on 0333 900 0095 or email customerservices@richersounds.com.
We firmly believe a customer is forever, not just for a single visit. We’re on hand to provide help and support for the life of your system or TV, and to ensure that you get maximum enjoyment from your purchase(s).
Happy with the service you’ve received?
If so, we’d love to hear about it. If you gave us your email address, your electronic receipt will also include a link to leave feedback on the Trustpilot review website.
Write to our Founder & MD personally by email
Should you have any issues then please contact the store or department you made your purchase from who will be more than happy to help, following that our Customer Service team are available at, email: customerservices@richersounds.com or Tel: 0333 900 0094.
As a final last resort please contact Julian Richer, our Founder and Managing Director at julian@richersounds.com and he will do his best to help.